Terms and Conditions

Welcome to Pristine Property Services. These Terms and Conditions govern your use of our website and the services we offer. By accessing or using our online platform and engaging our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By accessing this website or booking our services, you agree to be bound by these Terms and Conditions, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site or booking our services.

2. Services Provided

Pristine Property Services provides a range of professional cleaning services, including but not limited to:

• Residential Cleaning
• Commercial Cleaning
• Office Cleaning
• Window Cleaning
• Carpet Cleaning
• End-of-Lease Cleaning
• Deep Cleaning
• Post-Construction Cleaning

Specific details, scope, and pricing for each service will be agreed upon prior to commencement of work. We reserve the right to refuse service at our discretion.

3. Booking, Scheduling, and Cancellations

Service bookings can be made through our online platform or via other contact methods. Scheduling is subject to availability. Clients are responsible for providing accurate information regarding the property and the required services.

Cancellations or rescheduling requests must be made within a specified notice period (details of which will be provided at the time of booking or in service agreements). Failure to provide sufficient notice may result in a cancellation fee.

4. Client Responsibilities

Clients agree to:

• Provide safe and unobstructed access to the property at the scheduled time.
• Ensure the property is in a condition that allows for the requested cleaning services to be performed safely and effectively.
• Inform Pristine Property Services of any hazards, special instructions, or delicate items prior to the service.
• Secure pets or valuable items before the cleaning service commences.

5. Payment Terms

Payment terms will be specified at the time of booking or in the service agreement. Payment methods accepted will be detailed by Pristine Property Services. Failure to make timely payment may result in late fees or suspension of services.

6. Liability

While Pristine Property Services is fully insured and takes utmost care, we are not liable for:

• Damage caused by normal wear and tear, pre-existing conditions, or improper installation of household items.
• Breakage or damage due to client's failure to secure or inform us of fragile or unstable items.
• Loss or damage to items not explicitly covered within the scope of the agreed service.

Any claims for damages must be reported to Pristine Property Services within a reasonable timeframe after the service is completed, typically within 24-48 hours.

7. Intellectual Property

The content on our site, including text, graphics, logos, and images, is the property of Pristine Property Services and is protected by copyright and other intellectual property laws.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

10. Changes to Terms

Pristine Property Services reserves the right to revise these terms and conditions at any time without prior notice. By using this website or booking our services, you are agreeing to be bound by the current version of these Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at: