Privacy Policy for Pristine Property Services

Pristine Property Services ("we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or interact with our online platform.

By engaging with our services or using our online platform, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our cleaning services to you. This includes:

• Personal Identifiable Information: When you request a quote, book a service, or contact us, we may collect information that can identify you, such as your full name, physical address, telephone number, and any other contact details you provide.
• Service-Related Information: Details about the cleaning services you request, including property type, specific cleaning requirements (e.g., residential, commercial, office, window, carpet, end-of-lease, deep, post-construction cleaning), preferred dates and times, and access instructions.
• Payment Information: While we do not directly store credit card details on our servers, we facilitate transactions through secure third-party payment processors. Information related to your payment, such as transaction IDs, may be processed by these third parties.
• Communication Data: Records of your communications with us, including inquiries, feedback, and customer support interactions.
• Website Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand user behaviour and improve our website's functionality.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide and deliver the cleaning services you have requested, including scheduling appointments, preparing service quotes, and performing cleaning tasks.
• To process payments for services rendered.
• To communicate with you regarding your service bookings, inquiries, and to provide customer support.
• To improve our services and understand your preferences, allowing us to offer more tailored solutions.
• To maintain the safety and security of our services and to prevent fraud.
• To comply with legal obligations, enforce our terms and conditions, and resolve any disputes.

Disclosure of Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and scheduling software providers. These parties are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal data.

To exercise any of these rights, please contact us using the physical address provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

Data Security

We are committed to ensuring the security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Websites

Our online platform may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: